Chilli Direct deliveries are carried out by Royal Mail for parcels up to 1 kg. Above 1kg will be sent by courier. (This applies to mainland UK only. Please contact Chilli Direct for the Highlands and Islands for courier rates if above 2kg.
European parcels up to 2kg are sent via Courier only, but please get in contact with Chilli Direct first so we can take your order and charge you the correct courier fees that will apply. For rest of the World including USA, Canada, Australia and New Zealand please also contact Chilli Direct so arrangements can be made
We aim to send out orders within 3 days of receiving payment. It is rare for things to go missing, however the world is far from perfect, and occasionally this does happen. In the event you do not receive your order within 5 days of placing your order, (15 days out of UK) please do email us on to let us know, stating your order number/invoice number.
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